Top 5 reasons why the customer is not always right.
This article was copied from a Huffington Post article written by Alexander Kjerulf. I think more companies should pay attention to this viewpoint. I know I will be spending time this year re-examining our own client service with this in mind: The phrase “The customer is always right” was originally coined in 1909 by Harry Gordon Selfridge, the founder of...
Tags: customer service