This article was copied from a Huffington Post article written by Alexander Kjerulf. I think more companies should pay attention to this viewpoint. I know I will be spending time this year re-examining our own client service with this in mind: The phrase “The customer is always right” was originally coined in 1909 by Harry Gordon Selfridge, the founder of...

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The quality of the customer service your company provides will have an effect on the net profit of your business. Even with the best of intentions, many companies only give lip service to this very critical area. It is necessary that every employee be tuned in to how he or she can contribute to outstanding customer service – the kind...

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